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Home arrow WP3 - Knowledge Management Services


WP0 - Co-ordination
WP1 - Synergy Specification
WP2 - Information services
WP3 - Knowledge Management Services
WP4 - Mediation Services
WP5 - Implementation
WP6 - Evaluation
WP7 - Dissemination
WP8 - Training
WP3 - Knowledge Management Services

WP3 is mainly related to the specific objective “reification of knowledge about practices”. Considering that a learning community consists of a group of actors (in a organizational or in an educational context), the specific objectives of WP3 are to offer knowledge management (KM) services for efficient and effective management of the CoP knowledge resources, so as to improve: (i) the access, sharing, and reuse of this knowledge, which can be tacit or explicit, individual or collective, and (ii) the creation of new knowledge. In addition, other services may rely on particular models and meta-data about the learning process and the learner (in the context of a CoP). The KM services will also enable the management of such support ontologies.
These services will be, as much as possible, adapted to the context of the users. More specifically, considering the activities of a participant, the knowledge acquired and shared can consist not only of the knowledge on the domain contained in the resources, but also of more tacit knowledge such as lessons learnt from past individual or collective experiments in the community, and knowledge created through cooperation between the participants.
The foreseen KM services will be assembled around a ground Knowledge Base (KB) storage and management services.
The operational objective of WP3 is the development of the needed ontologies and of the CoP-oriented KM tool offering basic CoP-oriented KM services such as knowledge creation and enrichment, knowledge retrieval or dissemination, knowledge presentation and visualization, knowledge administration. After the 18 months, services such as knowledge evaluation, knowledge evolution and maintenance will also be developed. In addition to such fundamental services described hereunder, it is foreseen that, once these have been developed and validated, the further development of a set of other possible services will be discussed and decided in the framework of WP1 activities. The expected results of WP3 are both the ontologies and the CoP-dedicated KM tool.
The output expected to be produced by WP3 accomplishes the operational objectives “Development of ontologies” and “Development of basic CoP-oriented Knowledge Management Services”
Documents & deliverables
  • D.KNO.01 - CoP-independent meta-ontologies and support ontologies - Produced  in August 14th, 2006
Summary: This deliverable offers a theoretical background on which the KM services will be based. It deals with the meta-models necessary for the Knowledge Management services and concerns the development and the choices of CoP-independent ontologies.
The existing models for each main concept determined as important in a CoP are presented, the discussions on these models summarized and finally the proposal of the model adopted for Palette is presented.
Top-level part of the O’CoP ontology (temporarily) available at:
  • D.KNO.02 - CoP-dependent ontologies - Produced  in March 15th, 2007
Summary: This deliverable describes the O’CoP ontology developed in the framework of Task 3.2 in WP3. It first presents the method used for building the ontology, and then details the results of each phase, as well as our return of experience for each step (e.g. information source analysis, contextualised lexicon proposal, validation by CoPs representatives and observers, terminological analysis, ontology conceptualisation and structuring, formalisation). The ontology obtained from analysis of information sources from eleven CoPs involved in Palette is composed of a concept hierarchy and a relation hierarchy, with concepts related to Community, Actor, Competency, Learner-profile, Collaboration, Process/Activity, Decision-making and Resource. We also describe the ECCO tool that supported the method, and our return of experience on its use.
O’CoP ontology (temporarily) available at:
  •  D.KNO.03 - Specification of the CoP-oriented Knowledge Management Tool offering basic CoP-adapted KM services - Produced  in August 16th, 2006
Summary: This deliverable proposes a preliminary specification of basic KM services interesting for CoPs. It describes their functionalities, their possible interfaces with other services and with the human user; as well as possible uses of these basic KM services by CoPs.
Various tools available among the partners, that could offer some of these basic services, are presented. A web service-oriented architecture enabling to offer all such KM services in a modular way with possible interoperability with other Palette services or with some CoP tools, is proposed. 
  • D.KNO.04 - Basic CoP-oriented Knowledge Management Tool offering  basic CoP-adapted KM Services - Produced in November 15th, 2007
Summary: This deliverable presents the Knowledge Management (KM) services developped in the context of WP3. On the one hand, it presents the technical descriptions of basic KM services based on Corese/SeWese and Generis: these services provide low level operation of KM, they will not be directly used by the CoPs, but by the designers and the developers of the PALETTE project . On the other hand, it presents functional specifications and a first report of the use of complex KM sevices : ECCO, SweetWiki and BayFac (these services are or will be used by the Palette CoPs.).
  • D.KNO.05 - Extensions of O’CoP Ontology - Produced in January 30th, 2008
Summary: This deliverable first analyzes some integration problems encountered during the integration of the O’CoP ontology that was developed by several ontologists. Then, it describes several experiments of development of CoP-specific ontologies. Last, this deliverable compares these different ontologies with related work and analyzes them from reusability viewpoint.
  • D.KNO.06 -  KM services for CoPs - Produced in February 11th, 2008
Summary: This deliverable describes several KM services developed for CoPs. It details the current achievements on the developments of the semantic wiki SweetWiki offering collaborative knowledge creation services. It presents SemanticFAQ that offers a service for semi-automatic annotation of a corpus of e-mails and enables information retrieval from such e-mails. The results of a first user-centered evaluation of SemanticFAQ portal are also presented. Then the deliverable describes the principles and architecture of the KM LinkWidget, that is aimed at enabling CoP members to link resources stored in a repository with conversations in a discussion forum, by using semantic annotations of the resources and the discussions. Last, the deliverable describes the new functionalities of BayFac (offering a service of document classification and search), developed in order to take into account remarks of CoP members.
  • D.KNO.07 -  KM evolution and evaluation services - Produced in September 12th, 2008
Summary:  This deliverable describes the research work done in order to design the two last KM services envisioned in the Palette project: (1) a service for managing the evolution of CoP knowledge and (2) a service for evaluating this knowledge.